Stream Global Services, Inc. has recently announced xStream Interactions, its technology strategy and platform that is designed specifically to improve operational efficiencies and drive long-term customer value for its clients. According to the company's news release, the xStream Interactions platform consists of three product or service families: Performance Studio, Communications Services, and Analytic Solutions.
"The xStream Interactions platform consists of three product or service families Performance Studio, a collection of agent-productivity desktop solutions designed to enhance effectiveness and efficiency; Communications Services, hosted services for customer interactions; and Analytic Solutions, a suite of robust, real-time analytic solutions intended to enhance the customer experience and improve lifetime value. Streams technology platform will provide the ability to extend the contact center into enterprise, offer real-time analytics at point of interaction and deliver agent tools that provide timely feedback and knowledge. Stream is also announcing today the immediate availability of its first Performance Studio product, Navigator."