The Speech BI (Business Intelligence) and Speech BI Plus On-demand Speech Analytics Managed Service programs from Customer Relationship Metrics (CRM) offers a free speech analytics software component, for qualified candidates. Also noted in this report on TMCnet is that in addition to the ability to capture data from 'customer dial to disconnect,' Customer Relationship Metrics' Speech BI program contains business intelligence know-how.
"CRM specializes in Customer Experience Analytics, Speech Analytics, and Operational Analytics to improve Employee and Organization Performance. CRM possesses a special expertise in call centers.
"'We agree with the speech analytics software vendors and industry analysts; the skills needed to maximize the investments with speech analytics require highly specialized talent that are very difficult to find, to develop, and to retain,' said Dr. Jodie Monger, CEO of CRM. 'Our clients want to reduce the business risk of losing these special individuals by having our experienced team support them.'"