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Call Centers
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01/19/2017
Buying Guide for Call Center Software
Enterprises selecting call center software have a huge array of options. These are some …
11/22/2016
6 Call Center Best Practices
Having the right technology and procedures in place can help contact centers improve …
12/11/2015
Zendesk Brings Advanced Voice to Customer Service
When it comes to customer service capabilities, voice is still king.
06/25/2015
Salesforce Boosts Mobile Customer Service Capabilities
Service for Apps allows companies to embed services such as live chat into mobile …
06/24/2015
DialogTech Measures Mobile Click-to-Call Marketing Activity
DialogTech's newest product helps companies track and control inbound marketing calls …
03/09/2015
Salesforce Service Cloud Gets Intelligence Engine
Built-in intelligence will help companies automate customer service workflows, improve …
01/12/2015
10 CRM Predictions for 2015
Cloud, integration and analytics are still among the top CRM trends in 2015, experts …
10/07/2014
Salesforce Revamps Sales, Service Apps
Salesforce is rebranding its Sales and Service Clouds and adding a slew of new features …
10/03/2014
CRM Integration More Important than a Pretty Interface
CRM vendors are striving to improve their software's user interface. But are they …
09/03/2014
Clarabridge Adds Speech Analytics to Contact Center Software
Clarabridge Speech, powered by Voci, expands customer experience management …
07/09/2014
Genesys to Put IBM's Watson to Work
Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer …
06/17/2014
Salesforce Beefs up Desk.com Customer Support Software
An agent console that centralizes customer support information is one of the new …
05/28/2014
Genesys Intros Managed Service Offering
The contact center software provider's first managed service offering focuses on …
05/12/2014
Genesys, Zendesk Partner to Enhance Cloud Contact Centers
Contact center software provider Genesys will integrate Zendesk's software into its …
05/01/2014
IntelliResponse Adds Targeted Marketing to Virtual Agent Technology
Personalized marketing offers help companies improve clicks and conversions across …
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