Call Centers and Customer Service

Enterprises selecting call center software have a huge array of options. These are some …

Having the right technology and procedures in place can help contact centers improve …

When it comes to customer service capabilities, voice is still king.

Service for Apps allows companies to embed services such as live chat into mobile …

DialogTech's newest product helps companies track and control inbound marketing calls …

Built-in intelligence will help companies automate customer service workflows, improve …

Cloud, integration and analytics are still among the top CRM trends in 2015, experts …

Salesforce is rebranding its Sales and Service Clouds and adding a slew of new features …

CRM vendors are striving to improve their software's user interface. But are they …

Clarabridge Speech, powered by Voci, expands customer experience management …

Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer …

An agent console that centralizes customer support information is one of the new …

The contact center software provider's first managed service offering focuses on …

Contact center software provider Genesys will integrate Zendesk's software into its …

Personalized marketing offers help companies improve clicks and conversions across …