Call Centers and Customer Service

01/19/2017

Enterprises selecting call center software have a huge array of options. These are some …

11/22/2016

Having the right technology and procedures in place can help contact centers improve …

12/11/2015

When it comes to customer service capabilities, voice is still king.

06/25/2015

Service for Apps allows companies to embed services such as live chat into mobile …

06/24/2015

DialogTech's newest product helps companies track and control inbound marketing calls …

03/09/2015

Built-in intelligence will help companies automate customer service workflows, improve …

01/12/2015

Cloud, integration and analytics are still among the top CRM trends in 2015, experts …

10/07/2014

Salesforce is rebranding its Sales and Service Clouds and adding a slew of new features …

10/03/2014

CRM vendors are striving to improve their software's user interface. But are they …

09/03/2014

Clarabridge Speech, powered by Voci, expands customer experience management …

07/09/2014

Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer …

06/17/2014

An agent console that centralizes customer support information is one of the new …

05/28/2014

The contact center software provider's first managed service offering focuses on …

05/12/2014

Contact center software provider Genesys will integrate Zendesk's software into its …

05/01/2014

Personalized marketing offers help companies improve clicks and conversions across …