Astute Solutions has recently announced RealDialog 3.0, the company's knowledge management and e-service solution. According to the company's press release, RealDialog 3.0 helps to deliver positive customer experiences across multiple communication channels including Web, contact center, social media and mobile touch points.
"RealDialog's capabilities are not limited to service provision. Through a fully-customizable interface, it supports numerous functions, organizations and industries. Additional applications include facilitating e-commerce transactions, supporting technical help desks, providing dealer and franchise support, and delivering human resources support.
"'Customer experience strategies are unraveling as companies contemplate how to leverage social media and open new customer-facing channels against cost and performance pressures. Soaring operational expenses and integration complexities limit service evolution. Versatile knowledge management is now the great enabler,' said Astute Solutions President, Joseph Sanda. 'RealDialog 3.0 offers organizations a clear path to aligning their capabilities with strategic objectives. It continues our tradition of improving the quality, efficiency and impact of customer interactions while minimizing cost and complexity.'"