The company will use the hosted Answer Suite technology across all of its customer service channels.
"The hosted Answer Suite technology allows consumers on Web sites, social media platform, fixed or mobile and agents at contact centers whether on-premises, at home or mobile to ask questions in natural language," writes TMCnet's Brendan B. Read. "They will then get one right answer, regardless of the hundreds of ways the question may be asked. The solution answers more than 75 million questions annually from more than 230 live customer-facing implementations."
Click on the following to read the TMCnet article: Virgin HealthMiles Selects InteliResponse Answer Suite