OAISYS has announced new versions of its call center management software solutions. The new 6.1 release Talkument personal voice documentation and collaboration software and the Tracer center-focused call recording solution offer new deployment enhancements, improved functionality and cost savings. As reported on TMC.net, Talkument and Tracer are compatible with leading IP business communications systems, including those from firms such as Avaya, Mitel, ShoreTel and Toshiba.
"New features, functionality and options delivered in version 6.1 of the OAISYS Talkument and Tracer software solutions include:
"SIP Trunk Recording: OAISYS solutions can now integrate directly with SIP trunks to record calls and capture call data, including outside party number, start time and duration. This allows organizations to take advantage of the cost savings SIP trunking can provide. Coming soon, the next release will expand the call data capture capabilities to include details from the communications platform, such as extension participants, in addition to the SIP trunk data.
"On-Demand Licensing: Organizations primarily concerned with quality assurance or needing to judiciously monitor telephone handling processes will benefit from OAISYSs on-demand licensing. This new attribute enables what OAISYS says an affordable sampling of communications in accordance with dynamic business conditions. This improved software utilization efficiency, combined with Tracer's employee performance evaluations, live and auto call monitoring and reporting tools, delivers a cost-effective, comprehensive quality assurance platform to boost sales, service levels and process adherence. This is particularly useful, reveals the firm, in telesales, customer service, healthcare, government and financial services contact centers."