Pegasystems Inc. (PEGA), a business process management (BPM) and provider of customer relationship management (CRM) solutions, has recently announced a new solution that enables organizations to more intelligently manage their collections function. As mentioned in this MarketWatch report, Pega Collections, which leverages Pegasystems' Build for Change technology, provides a new approach to the collections process, helping organizations rapidly identify the most likely option that will facilitate a positive collection result and present it to the collection agent at time of interaction.
"Collections and risk executives have traditionally been constrained by inflexible, outdated systems that limit their ability to intelligently collect debt from their customers, resulting in higher than acceptable customer loss rates, unnecessary charge-offs and increased operational costs. Pega Collections helps organizations by giving them powerful, real-time adaptive analytics that select the most effective communication channel, and intelligently guide users through personalized offers that balance customer needs with business objectives. The solution also combines this intelligence with powerful business process automation capabilities, which drive inefficiencies out of the collections operation in all phases of collections management."