Web-based customer support software provider, Zendesk, has announced a new Twitter feature for its help desk software. As mentioned in this news release on Market Wire, Zendesk for Twitter now allows customer support agents to navigate Twitter posts from within the Zendesk interface. Zendesk also supports additional clients in the Twitter ecosystem, including Seesmic, MarketMeSuite and Media Funnel.
"'Our customers loved it when we introduced support for Twitter monitoring tools earlier this year,' said Zendesk CEO Mikkel Svane. 'Since then their most frequent request has been for us to deliver the ability to monitor Twitter streams from within Zendesk itself. Now they can do just that, and handle tweets just like any other customer support channel.'"