PrairieFyre Software has released PrairieFyre Contact Center for Microsoft Lync. As noted in this news release on the company's website, the solution is a modular software suite that provides sophisticated multi-channel contact center functionality for the Lync unified communications (UC) platform.
"Developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010, prairieFyre Contact Center is ideal for those organizations that wish to leverage the advanced enterprise voice features of the UC platform and require a comprehensive contact center solution.
"Microsoft Corp.s UC applications enable real-time collaboration and information flows by combining presence-aware telephony, conferencing, messaging, and mobility functionality in an easy-to-use Microsoft Lync 2010 interface. The prairieFyre Contact Center takes advantage of these capabilities and combines them with a full-featured Automatic Call Distributor (ACD), enabling agents to provide superior customer service through instant access to key subject matter experts, support teams, and business intelligence across the enterprise."