Pacific WebWorks is a developer of business software for the Internet. The firm says that since they deployed InstantService, they have been able to better service online customers with premiere real-time quality technical and client support.
Michael Sparzo, Pacific WebWorks' Director of Technical and Customer Support, stated, "Since we have made the switch to InstantService.com we have seen a positive response to our new Web-based chat. With the InstantService.com technologies, as well as Pacific WebWorks' resources, our staff can take 24 live customer requests at one time. This technology has greatly improved our live reply response time due to the efficient and reliable ASP model InstantService.com provides. As Pacific WebWorks Inc. continues its current growth pattern, these tools will expand to provide maximum service to our e-clients."
InstantService.com offers live online interaction and facilitates customer acquisition and retention by enabling companies to conduct text-based chat sessions and push topical content to customers in real-time. Their technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic multilingual translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and other technologies.