InstantServiceTM a live chat and electronic customer relationship management (eCRM) solution, was recognized by Customer Inter@ction SolutionsTM as "Product of the Year 2000" in the category of Web-based Customer Interaction Management (CIM) software via an application service provider (ASP).
Customer Inter@ction SolutionsTM magazine bestows Product of the Year Awards to companies whose products and services in CRM and CIM are affordable for small- and mid-sized e-businesses. Recipients include an array of technologically evolved products that enable customer fulfillment, satisfaction and retention.
Nominated by its users, InstantService delivers live online interaction in a cost effective, hosted solution that helps boost customer acquisition and retention on e-business sites. The real-time ASP allows for live text-based chat, the ability to push any Web-based content to customer desktops and agent/customer collaborative browsing.
"InstantService is very pleased to receive this recognition," said Mike Lande, CEO of InstantService. "Our goal has been to provide superior value and customer satisfaction to our customers and to their clients. When they recognize our efforts and nominate us for awards like this, it reinforces that we are moving in the right direction."
Seattle-based InstantService is in use on over 600 end user sites with usage of over 30,000 minutes per day. Clients include Sento, Ditech.com, Sundance, McAfee.com, Prudential, GMAC, Square Trade, Peragis Inc., CareerEgypt.com, InfoUsa, and OnlineLearning.net.
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