iCALL Chats Up 1st Call In Acquisition

Tuesday Jul 10th 2001 by Michael Singer
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San Francisco-based online sales assistance provider spends a little cash to get access to Singapore's well-connected call center and tap into Asian markets.

iCALL Systems (OTC BB: ICAS), which provides live online sales assistance for interactive media, Monday says it is seeking to acquire 1st Call for an undisclosed amount of cash and 100 percent of 1st Call's assets.

Not a bad list of players either considering the 1st Call client list includes San Jose-based computer-networking equipment maker Cisco Systems (Nasdaq: CSCO) , Hewlett-Packard (NYSE: HWP), MCI WorldCom Asia, Microsoft Singapore, and Oracle Singapore.

Singapore-based 1st Call is a call center provider of outsourced customer interactive services in Asia.

The acquisition of privately-held 1st Call is the first of several planned acquisitions in both the Pacific Rim and the U.S. by San Francisco-based iCALL Systems in what company president and CEO Marc Crimeni calls the company's "strategic plan for rapid growth."

"As we continue to develop our global presence through our value added reseller initiatives and prepare for planned USA call center acquisitions, the need arises for expansion of our call center facilities and telephony expertise," says Crimeni. "1st Call provides us with a state-of-the-art, 81-seat telephony call center that facilitates our desire to deliver increased service to our current and future customers. With 1st Call's strong management team and client list, combined with its expertise in the outbound telephony business, our united sales, marketing and technology initiatives will ensure that iCALL Systems customers will have access to one of the most complete call center offerings on a unified messaging platform in the market."

Until then, the company's quest for worldwide domination will have to wait, as the acquisition is subject to final approval by iCALL Systems' Board of Directors as well as stockholders and the feds.

Reprinted from siliconvalley.internet.com.

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