MobileSys,Remedy Bring Wireless Messaging to Help

Friday Jul 13th 2001 by Michael Singer

The partnership is seen as a boon to online help desk agents who need to communicate with service personnel in the field.

Two Mountain View, Calif.-based companies Friday announced a technology alliance designed give customers a global two-way wireless alert and messaging system for help desk applications.

The partnership brings together MobileSys's MX messaging platform and Remedy Corp.'s (Nasdaq: RMDY) Action Request System.

The Action Request System combines the company's information technology service management and customer relationship management (CRM) solutions.

"Help desks need to deliver time-sensitive, mission-critical information and MobileSys allows us to send valuable, actionable data," says Gary Oliver, vice president and general manager of Remedy's IT Service Management (ITSM). "This natural synergy provides a world-class standard Remedy is proud to offer to our joint customers."

The combined solution is expected to let a company's help desk agents communicate with its remote service personnel through real-time wireless alerts over a global network.

"This partnership provides our mutual customers with a Remedy Certified integration solution for going wireless plus the MobileSys Network and technology solutions to make it easy," says MobileSys vice president of marketing Katherine Stolz.

The deal will be a boon to MobileSys and Remedy's current common customers, including EDS, Enron, Compaq, Levi Strauss, Lockheed Martin and Merrill Lynch.

Reprinted from siliconvalley.internet.com.

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