The agreement between the two companies will be in effect in time for the 2001 holiday season.
"At Amazon.com, we are committed to partnering with only 'best-of-class' service providers, and iSKY is one of the recognized leaders in their field," said Tim Rauschenbach, vice president of customer service for Amazon.com. "Our alliance with iSKY will enable us to better manage the surge of contacts we typically receive during peak times, such as the holidays, while allowing us to better balance work flow for our associates."
iSKY was founded in 1984 as Sky Alland.
Reprinted from dc.internet.com.