"Customer Inter@ction SolutionsTM magazine initiated the Product of the Year award program to help our readers sort through the vast proliferation of new products in the marketplace," said TMC president and group publisher Rich Tehrani. "The Product of the Year award, selected by the editors of Customer Inter@ction SolutionsTM and the engineers of TMC Labs, is given to those select products, such as the E.piphany E.5 system, supplied by E.piphany, Inc., that deserve the attention of forward-thinking organizations looking for best-of-breed solutions."
The Web-based E.5 system combines analytic with operational CRM, enabling a single customer view; integrated data and unified interactions across all customer touchpoints; and deep, intelligent real time insights into customer (both B2C and B2B) behavior.
"It is a mark of distinction to receive this award from one of the industry's top call center publications," said Jeff Pulver, executive vice president of marketing at E.piphany. "We pride ourselves on designing flexible CRM solutions that not only increase the effectiveness of the call center representative, but also enhance the customer's overall experience with a company. With E.piphany E.5, we became the first software company to blend Web-based analytical and operational CRM into a single software suite. We have also provided call center agents with real-time customer intelligence to cross-sell uniquely tailored products and services on demand. We're glad to be acknowledged for our contributions and look forward to continued innovation in 2002."