White Pajama on Tuesday debuted its Hosted VoIP Contact Center for salesforce.com, integrating contact center and telephony functionality with salesforce.com's on-demand customer relationship management (CRM) services.
"The integration between salesforce.com and White Pajama makes perfect sense," said Mansour Salame, president and CEO of White Pajama "Customer-facing organizations, such as telesales, telemarketing and customer support, that see the benefits of on demand CRM can now seamlessly extend the on-demand model to their call or contact center technology."
The White Pajama Hosted VoIP Contact Center for salesforce.com features Interactive Voice Response (IVR), intelligent queuing and routing, and outbound dialing. It supports on-site, remote and home agents, and does not require specialized hardware, only web access and a normal analog or VoIP phone.
"The on demand model is the best way for companies to quickly achieve success across their customer-facing operations," said Roger Goulart, vice president, business development and alliances, salesforce.com. "White Pajama's Hosted VoIP solution for salesforce.com delivers significant value by allowing small and mid-sized companies to successfully manage a full spectrum of customer interactions, including the contact center, without the risk and cost of software."
The White Pajama service integrates with all of the communication channels people use to reach companies -- whether by phone, VoIP, email, or over the Web. White Pajama unifies customer contacts into one routing, queuing, and tracking system.