nGenera Expands Offering, Adds CRM Software Integration

Monday Apr 5th 2010 by eCRMGuide.com Staff
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The solution is designed to improve the way contact management centers respond to customer needs.

nGenera has introduced CIM 9, which adds social media and community functionality, as well as integration with legacy CRM solutions, to its Customer Interaction Management suite.

"CIM 9.0 aims to make the contact management center better at getting the message and better at responding to the needs of the customer," writes CMSWire's Geoff Spick.

"It does this by adding Community and Social modules to the core Knowledgebase product and integrating into a company's existing CRM product," Spick writes. "Available as an on-demand or on-premises service, it should fit nicely into most corporate systems."

"nGen CIM 9 helps organizations achieve an ROI on their business and social strategies by empowering customers to engage and collaborate using their channel of choice," says Wade Pfeiffer, general manager of nGenera CIM. "This release makes nGenera CIM the only vendor in the space to offer a complete solution suite to the enterprise."

Click on the following to read the CMSWire article: nGenera Adds Community, Social Media Tools to Contact Management Solution

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