"CIM 9.0 aims to make the contact management center better at getting the message and better at responding to the needs of the customer," writes CMSWire's Geoff Spick.
"It does this by adding Community and Social modules to the core Knowledgebase product and integrating into a company's existing CRM product," Spick writes. "Available as an on-demand or on-premises service, it should fit nicely into most corporate systems."
"nGen CIM 9 helps organizations achieve an ROI on their business and social strategies by empowering customers to engage and collaborate using their channel of choice," says Wade Pfeiffer, general manager of nGenera CIM. "This release makes nGenera CIM the only vendor in the space to offer a complete solution suite to the enterprise."
Click on the following to read the CMSWire article: nGenera Adds Community, Social Media Tools to Contact Management Solution