At Convergence 2010 Microsoft demonstrated how the company is delivering on its vision of the Dynamic Business by providing customer-driven advancements across Microsoft Dynamics CRM and ERP applications. As noted in the Microsoft press release on PR Newswire, the May 2010 service update for Microsoft Dynamics CRM Online offers seamless integration with Microsoft Dynamics GP, new language support, portal accelerators and cloud-based developer tools that help improve business connectivity.
"Continuing on its commitment to deliver the best value in the industry to more than 22,000 customers and 1.1 million users, the May 2010 service update for Microsoft Dynamics CRM Online, available at no additional charge for Microsoft Dynamics CRM Online customers, focuses on improving the connectivity of the business to other systems, data and people through developer tools and resources. Key details include the following:
"Expanded language support for Microsoft Dynamics CRM Online. The May 2010 service update is the first wave for moving Microsoft Dynamics CRM Online into international markets with multilingual capabilities for North American customers who have departments or teams with French, Spanish or Brazilian Portuguese language requirements.
"New Portal accelerators. The service update adds new Portal accelerators for Microsoft Dynamics CRM Online. These accelerators include Event Management, eService and Partner Relationship Management and allow organizations to extend their reach and extend the power of CRM to external constituents.
"New developer tools and resources. The service update provides new developer tools in the updated Microsoft Dynamics CRM Software Development Kit (SDK) to enable the connection of Microsoft Dynamics CRM Online with other on-demand and on-premises applications and services such as Windows Azure.
"Microsoft Dynamics GP and Microsoft Dynamics CRM integration. A new built-in integration framework for Microsoft Dynamics GP and Microsoft Dynamics CRM enables customers to easily connect the two systems to help provide business insight and improve user productivity across financials, supply chain, and sales and service. The integration is supported with both on-premises and cloud versions of Microsoft Dynamics CRM for Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 10.0."