Autonomy has introduced a new solution called Autonomy Explore.
"The 'customer interaction analysis application' connects all customer touch points (Web, contact center, social media, e-mail, etc.)," writes CMSWire's Chelsi Nakano. "This way, users can develop a better understanding of each customer, customer segment, and the overall customer base."
"Imagine how handy it would be to have an all-inclusive customer voice," Nakano writes. "Autonomy Explore aims to be exactly that by mashing together customer interactions, including: audio recordings, website visits, chat threads, survey responses, CRM records, blog posts and responses, product reviews, e-mail and documents, microblogs, social media status updates, wiki entries, videos, POS notes, transaction records, news articles, forum comments, mobile applications, self-service applications and traditional media."
Click on the following to read the CMSWire article: Autonomy Explore: Customer Interaction Analytics Covering All Channels