As the market for CRM software and solutions matures, many organizations are starting to realize the customer-relationship management software installed ten years ago is showing its age. According to this report on Network World, you have choices now between on-premise and software-as-a-service (SaaS) applications.
"The Real Deal: Online CRM costs less to deploy than an on-premise system, and it may be more easily funded because it can be budgeted as an operational-as opposed to a capital-expense, says Sajid Usman, an analyst and consultant with Accenture's CRM practice. It's also easier to add users and capacity as an enterprise grows. On the other hand, on-premise systems offer tighter integration with other enterprise systems and are more easily customized."