Pegasystems (NASDAQ: PEGA) has released its Pega Cloud for CRM offering to meet increased demand for customer service initiatives on the cloud. As noted in the company's news release, Pega Cloud for CRM, customer service organizations can take advantage of Pegasystems intent-driven multi-channel contact center solution in a hosted environment. Unlike other solutions, there is no lock-in with Pega Cloud for CRM which offers organizations the ability to start on the cloud and easily move on-premise if they so choose.
"Bringing Pegas award-winning CRM solution to the cloud, Pega Cloud for CRM is a truly unique customer service solution that combines deep customer service functionality, such as channel integrations, social media, analytics, case automation and a goal-driven guided user experience, without compromising the need to quickly adapt to changing customer demands and company goals. Organizations can immediately configure and deploy solutions to resolve their highest priority customer service needs, speeding time to value, enhancing the customer experience, and reducing costs. Pega Cloud for CRM is currently available, and organizations can get customer service projects started immediately. Pricing for Pega Cloud for CRM starts at $200 per user, per month."