Microsoft Corp. (Nasdaq: MSFT) has recently announced its growing ecosystem of independent software vendors (ISV) and systems integrator (SI) partners within the telecommunications industry. As noted in this news release on PR Newswire, Ericsson, Convergys Corp., MetraTech Corp., Redknee Inc. and Tech Mahindra Ltd. have all selected Microsoft Dynamics CRM as a customer care component of their existing business support systems solutions.
"ISV and SI partners transitioning to Microsoft Dynamics CRM 2011 are looking forward to passing on breakthrough productivity to telcos. The Microsoft Office user interface helps reduce initial per-call-center-agent training time and costs, delivers access to real-time data, and streamlines processes to boost internal collaboration, resulting in more satisfied customers.
"Ericsson, the worlds leading provider of technology and services to telecom operators, has selected Microsoft Dynamics CRM in response to customer demand for a telco-specific pre-integrated billing and CRM solution that efficiently renders core billing data and functionality through a common CRM interface. The pre-integrated nature of the solution enables operators to quickly establish the benefits of operational efficiency and enhanced user experience that are derived by combining billing with CRM data and functionality."