The companies expect to provide a a more complete solution for presenting personalized offers through a wide range of customer communication channels. They anticipate providing a solution that delivers a real-time, single view of each customer; multi-channel integration; a consistent, unified message with every customer interaction through business process automation; and rapid deployment of this powerful CRM solution.
BroadVision and Chordiant will be working with Andersen Consulting to deliver this solution. As Simon Jenkins, Partner of Andersen Consulting comments "By sharing customer data and business rules across your company's Web site and contact center environments you will improve customer interactions by making them more relevant and your propositions more compelling. This will lead to greater profitability and increased customer satisfaction."