"QUIQ will capitalize on Quaero's data integration expertise so we can focus on evolving our mass collaborative support platform and making it available to more companies," said Greg Richardson, president and CEO of QUIQ. "Together we will enable companies to derive even greater value from QUIQ Connect in terms of data integration and knowledge capture. In short, companies will know their customers better than ever."
Quaero says they offer hands-on experience and expertise in consulting, design, development and deployment of multiple-channel customer relationship management programs. The company claims this brings a unique combination of consulting and client-side perspectives, strategic planning and on-the-job problem-solving skills to every component of an effective CRM program.
QUIQ says QUIQ Connect taps into the largest source of detailed product knowledge available: a company's customers and partners. QUIQ claims the solution answers up to 91 percent of customer inquiries without expensive call and e-mail center involvement, reducing customer support costs while improving customer satisfaction and loyalty.
"Quaero's CRM expertise coupled with QUIQ's customer service technology will enable enterprises to build a learning organization and lifelong customer relationships that increase customer satisfaction and loyalty while reducing service costs," said Naras Eechambadi, CEO and founder of Quaero.