Convergys has unified world-class resources, software and expertise to help create valuable relationships between clients and customers. Licensing RightNow's patent-pending Web-based knowledge management will enhance customer experience even further.
RightNow Web, a customer service suite for both Internet and Intranet environments, will assist Convergys call center representatives with accurate and consistent answers to customer questions, as well as enabling customers of Convergys' clients to quickly find answers to their own questions, using the Web.
"RightNow Web will enhance our delivery of accurate, consistent, and efficient interactions across all channels of contact, including phone, Web, e-mail, postal mail, live chat and voice over IP," said Ronald E. Schultz, president of the customer management at Convergys.
"This alliance provides Convergys clients the industry's most complete, fully operational customer contact centers," said Greg Gianforte, chairman and chief executive officer of RightNow Technologies.