PeopleSoft 8 Customer Relationship Management (CRM), a complete Internet-based solution, made its debut at the PeopleSoft Leadership Summit 2001 in Las Vegas. PeopleSoft is betting that its pure Internet architecture, embedded analytics and seamless integration of enterprise data and business processes will change the ways of CRM and propel it to the forefront of the industry.
PeopleSoft 8 CRM's pure Internet technology allows for universal access from any Web device, anywhere in the world, at any time. Innovative functionality highlights include the embedded business analytics, providing real-time insight into critical business processes.
The open platform brings a true collaborative spirit to the enterprise, integrating business processes between applications inside and outside enterprise boundaries. Connecting marketing, sales, and customer service to supply chain, financials and human capital management systems, PeopleSoft 8 CRM can not only fulfill customer requests, but also anticipate customer expectations.
"Today, we have delivered on our promise to bring a complete, pure Internet CRM solution to market," said Craig Conway, PeopleSoft president and CEO. "We completely re-architected our existing CRM applications to create a best-of-breed CRM solution based entirely on pure Internet architecture. No other vendor can offer customers this level of access and collaboration in a CRM solution."
Apparently, PeopleSoft 8 CRM was eagerly anticipated and already has key strategic alliances in place:
- Cap Gemini Ernst & Young is extending its offerings within the PeopleSoft practice to provide business consulting and implementation services for PeopleSoft 8 CRM.
- PeopleSoft 8 CRM on IBM DB2 database software is available across all PeopleSoft-supported operating systems. As a result, PeopleSoft 8 CRM on DB2 is available on IBM AIX, zOS, OS/390, Sun Solaris, HP-UX and Windows NT.
- Deloitte Consulting will leverage its CRM business process experience with its PeopleSoft implementation skills and methodologies to help customers maximize the return on their PeopleSoft 8 CRM investment.
Generally available June 29th, the PeopleSoft 8 CRM suite includes Sales, Marketing, Field Service, HelpDesk, Interaction Management and Support applications. PeopleSoft currently expects to deliver the following languages within thirty days of general availability: French, French Canadian, German, Spanish, Italian, Dutch, Japanese, Brazilian Portuguese, traditional Chinese (Taiwan) and Swedish.
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