The combined solution was designed for the Ericsson Microsoft Mobile Venture product, Moso. Moso incorporates personal digital assistant (PDA) functions, such as address book and calendar with e-mail, wireless Web, chat, instant messaging and other components into an all-in-one system. So far, Moso solution has only been commercially launched in Norway and New Zealand. The integrated CRM solution featuring the Primus Web-based software and the Onyx thin-client portal suite will provide quality service and support options for Moso customers through a single seamless interface.
"Onyx and Primus have great synergy," said David Ridout, vice president of Primus Business Development. "Together, we can deliver a quantifiable ROI to our joint customers by significantly increasing organizational efficiencies through Web-based and traditional service. We're looking forward to helping more clients secure the financial and customer satisfaction rewards that come from managing customer relationships and knowledge resources more efficiently."
Onyx and Primus are currently working with SAFECO, Firstlogic and Captura on integrated CRM and sales/support knowledge management installations, and Primus currently uses Onyx technology to enable its own CRM processes. Primus is one of Onyx's key knowledge application software partners.
Headquartered in Bellevue, Wash., Onyx Software Corp. supplies CRM enterprise applications that connect sales, marketing and service organizations with customers, prospects and partners. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and Sierra Health Services.
Based in Seattle, Primus has offices throughout the United States, Europe and Japan with more than 180 customers worldwide, including 3Com, 3M, The Boeing Company, Compaq Computer Corp., Ericsson, Inc., Fujitsu Limited, Inc., Genuity, Motorola and Novell.