Author Ann All offers her views on the future of enterprise collaboration in this article presented on IT Business Edge. Focusing on BPM, All states it is a horizontal, end-to-end approach to enterprise activities driven by events and processes. The software allows users to let the system know when they want to be notified, perhaps if a key metric in a service-level agreement exceeds the accepted parameters, and initiate ad hoc conversations to initiate an action to correct the problem.
"BPM's ability to connect into process and events status will create (and more importantly sustain) interest in enterprise collaboration, said Ross, because people have a lot motivation to view these events that drive the business. BPM combined with an interface like Appian's Tempo also helps remove what Ross called the secrecy barrier. As he explained it, the sales department may have just modeled a process for opening new accounts. The sales folks don't understand why colleagues in finance and other areas of the business might want to see it.