"With this expansion of our modular billing product line based on our next generation framework, Convergys clients can build upon their software investments with us and minimize their risk by working with a financially strong company that has a proven track record of performance," said Bob Marino, president of Convergys' Information Management Group. "This expansion in our product line illustrates our commitment to deliver a wide array of capabilities that will enable our clients to get to market quicker, increase their revenue opportunities, and support their customers with quality billing and customer care."
The modifications will benefit the advanced communications providers who use the solutions worldwide with more options for creating billing and customer care environments that are well-integrated, easily upgraded, flexible, and scaleable. The end-to-end billing products allow providers to deploy new Convergys application modules and pre-integrated or custom configured application suites to accommodate growth. Convergys' channel partners will also be able to sell complementary products and services for Convergys billing and customer care offerings, enabled by expanded channel ready features and product roadmaps.
Convergys' next generation framework encompasses a convergent component-based architecture that is interoperable with other open systems as well as multiple legacy platform technologies, providing an XML-based integration backbone that interfaces with related OSS (open source software) solutions, third-party CRM platforms and a variety of service channel technologies such as Web, WAP, and CTI.
Cincinnati-based Convergys Corporation employs nearly 44,000 people in 46 customer contact centers, data centers and other offices in the United States, Canada, Latin America, Israel, and Europe, providing billing solutions and interactive customer care products.