Axeda Corporation, a provider of a cloud platform for running and managing machine-to-machine (M2M) transactions, through a partnership with SAP Gold Certified Partner GlobalSoft Solutions is connecting real-time data from its platform to SAP ERP and CRM systems. GlobalSoft provides an integration kit that enables the data from Axeda to interact with SAP software, including ERP, CRM, business intelligence and supply chain management applications.
According to the two companies, this integration allows information such as asset owner, location, product configuration, health status, usage, inventory levels and alerts to automatically populate in the SAP CRM Contact Center, where it can then trigger business process workflows such as service ticket/case creation, pay-per-use billing, warranty management, replenishment of consumables, product recalls, planned maintenance and more.
“We see a major trend emerging to integrate connected product data with enterprise business systems,” said Keith Bartlett, Exeda's vice president of business development. “This is a continuation of our strategy to enable our customers’ competitiveness through connectivity and collaboration. In particular, M2M data increases the value of SAP CRM and ERP systems for many of our large enterprise customers."
IT Business Edge's Mike Vizard wrote about Axeda earlier this year, noting the company hoped to help accelerate the development of M2M applications by offering developers free access to the Axeda development environment.