Technology Research: CRM, Business Intelligence, and ERP

What's in store for 2018? Vendors provide their outlook for the year ahead.

Self-service, cloud computing, freemium tools and better data management will be key …

The experts say the cloud, AI and in-store capabilities will be important for customer …

Experts say the cloud and IoT will be very important this year.

Enterprises selecting call center software have a huge array of options. These are some …

Odoo’s open source application offerings range beyond ERP to include such …

These are among the best business process management software options available.

Having the right technology and procedures in place can help contact centers improve …

Software vendors including Google, Microsoft and Salesforce are incorporating …

A flood of data and need for robust information governance could help make business …

Nylas offers developers a way to extend the capabilities of email and collaboration …

Employee training, recruitment and onboarding are among the ways enterprises are using …

Artificial intelligence is central to Google's cloud productivity apps, recently …

Analytics can help IT organizations improve and enhance their IT service management …