Verint Systems Inc. (VRNT) has recently announced its new Impact 360 Text Analytics solution, part of the growing Customer Interaction Analytics portfolio from Verint Witness Actionable Solutions. As mentioned in this news release on Market Watch, this new offering helps organizations gain an aggregated and unified view of customer service, experiences and opinions across multiple customer communications channels.
"The Actionable Intelligence(R) provided by Verint's Customer Interaction Analytics serves as an early warning system that helps surface customer experience, behavior and other dynamic business trends internally before they become widespread via web and social media channels. For any initiative that requires insight to customer sentiment, the solution helps companies gain deep customer understanding by leveraging unified customer data across channels. This provides essential focus groups on demand, as well as customer interaction summaries that present the individual service experience."