Call Centers

Buying Guide for Call Center Software

Enterprises selecting call center software have a huge array of options. These are some …

6 Call Center Best Practices

Having the right technology and procedures in place can help contact centers improve …

Zendesk Brings Advanced Voice to Customer Service

When it comes to customer service capabilities, voice is still king.

Salesforce Boosts Mobile Customer Service Capabilities

Service for Apps allows companies to embed services such as live chat into mobile …

DialogTech Measures Mobile Click-to-Call Marketing Activity

DialogTech's newest product helps companies track and control inbound marketing calls …

Salesforce Service Cloud Gets Intelligence Engine

Built-in intelligence will help companies automate customer service workflows, improve …

10 CRM Predictions for 2015

Cloud, integration and analytics are still among the top CRM trends in 2015, experts …

Salesforce Revamps Sales, Service Apps

Salesforce is rebranding its Sales and Service Clouds and adding a slew of new features …

CRM Integration More Important than a Pretty Interface

CRM vendors are striving to improve their software's user interface. But are they …

Clarabridge Adds Speech Analytics to Contact Center Software

Clarabridge Speech, powered by Voci, expands customer experience management …

Genesys to Put IBM's Watson to Work

Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer …

Salesforce Beefs up Desk.com Customer Support Software

An agent console that centralizes customer support information is one of the new …

Genesys Intros Managed Service Offering

The contact center software provider's first managed service offering focuses on …

Genesys, Zendesk Partner to Enhance Cloud Contact Centers

Contact center software provider Genesys will integrate Zendesk's software into its …

IntelliResponse Adds Targeted Marketing to Virtual Agent Technology

Personalized marketing offers help companies improve clicks and conversions across …