TeleTech has announced the addition of three new solutions to its revenue generation product suite. The new product offerings, as mentioned in this company press release, respond to the need for sales coverage and revenue growth within the public sector and small to mid-size business (SMB) markets.
"Service to Sales integrates revenue generation as a top key performance indicator in traditional contact center operations. The product focuses on three key areas to drive sales success: operational process transformation, extensive training and coaching to enable contact center staff to sell effectively and technology enablers to provide end-to-end support for the service to sales process.
"'In most cases, our clients' largest proportion of contacts occurs in a service environment, rather than during a traditional sales call,' says Judi Hand, chief marketing officer at TeleTech. 'By transforming processes and rewriting the operational handbooks for contact centers, TeleTech is helping clients capitalize on each customer interaction and increase revenue by as much as 30 percent. Over time, TeleTech can generate enough revenue to move a contact center operation from a cost center to a profit center, producing unprecedented results for both our clients and their customers.'