Sideware (OTC:SDWS) has named Kenneth Thornton as chairman of the board of the online customer service company. A former senior executive with IBM for 33 years, Thornton has served as a director on the Sideware board since March. Thornton replaces Sideware's previous chairman of the board, Grant Sutherland, who will remain on the board.
Thornton previously served as the general manager of IBM's Public Sector. In this role, he led IBM's government, education, healthcare and pharmaceuticals business operations worldwide. He also served as vice president and general manager of IBM's Mid-Atlantic Area, where he was responsible for leading IBM's marketing and services operations in the Mid-Atlantic states.
Prior positions with IBM include industry director of the Public Sector, regional manager of the Atlantic Region, director of federal marketing operations and sales branch manager. While at IBM, Thornton was a member of the Internet2 Executive Council, a part of IBM's Worldwide Management Council, and a member of IBM's Corporate Technology Council.
The Reston, Va.-based Sideware is a provider of online collaboration solutions that allow companies to better manage their customer interactions by providing enhanced Internet-based customer service. Based on Java technology, Sideware's eCRM suite is designed to help e-businesses relate to their customers and to the data acquired in their back-office systems.
Reprinted from dc.internet.com