MobileSys,Remedy Bring Wireless Messaging to Help

by Michael Singer

The partnership is seen as a boon to online help desk agents who need to communicate with service personnel in the field.

Two Mountain View, Calif.-based companies Friday announced a technology alliance designed give customers a global two-way wireless alert and messaging system for help desk applications.

The partnership brings together MobileSys's MX messaging platform and Remedy Corp.'s (Nasdaq: RMDY) Action Request System.

The Action Request System combines the company's information technology service management and customer relationship management (CRM) solutions.

"Help desks need to deliver time-sensitive, mission-critical information and MobileSys allows us to send valuable, actionable data," says Gary Oliver, vice president and general manager of Remedy's IT Service Management (ITSM). "This natural synergy provides a world-class standard Remedy is proud to offer to our joint customers."

The combined solution is expected to let a company's help desk agents communicate with its remote service personnel through real-time wireless alerts over a global network.

"This partnership provides our mutual customers with a Remedy Certified integration solution for going wireless plus the MobileSys Network and technology solutions to make it easy," says MobileSys vice president of marketing Katherine Stolz.

The deal will be a boon to MobileSys and Remedy's current common customers, including EDS, Enron, Compaq, Levi Strauss, Lockheed Martin and Merrill Lynch.

Reprinted from siliconvalley.internet.com.

  This article was originally published on Friday Jul 13th 2001
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