RightNow Reports Another Quarter of Growth

by ASPnews.com Staff

The customer service ASP reports continued growth, touts benefits of its hosted, multi-channel support service.

Customer service and support ASP RightNow Technologies today announced its 17th consecutive quarter of revenue growth. The Bozeman, Mont.-based service provider reported for the first quarter of 2003 a 7 percent increase over the fourth quarter in 2002 and 29 percent jump from the same period a year ago.

According a company statement, it is cash-flow positive and increased staff by 10 percent. As a privately held company the Bozeman, Mont.-based service provider is not required to disclose its actual numbers.

Greg Gianforte, founder and CEO at RightNow, credits the company's reported successs to fast implementation and quantifiable return on investment. "Today's customers have little interest in long, drawn-out enterprise software implementations that are rife with risk and only offer a 50/50 possibility of achieving acceptable results."

RightNow offers multi-channel (phone, email, Web and chat) hosted customer service applications designed to improve service quality and reduce operational costs.

Thanks to its hosted model, the company reports, the average time to deploy, including training, customization and integration work, was 38 days in the first quarter of 2003.

RightNow reports that new customers in the first quarter include Corel Corp., Cabela's, McKesson Corp. and CoolSavings.

Other highlights included it extending its partnership agreement with Mitsui, its exclusive partner in Japan. Revenues in Japan from the first quarter in 2003 were up 70 percent from the fourth quarter in 2002, the company reports.

RightNow is listed by ASPnews as a Top 20 Service Provider.

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  This article was originally published on Tuesday Apr 29th 2003
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