According to Advanstar Communications, producer of the event, Bill Bradley will discuss the path ahead for America in a world of change driven by technology and globalization.
"Led by Bill Bradley, this year's Call Center & CRM Solutions keynote presenters will offer new ideas about the world we live in, the technology which drives it and our ever-evolving market," said Liz Crawford, group show director for Advanstar's CRM Group. "Our industry cannot ignore the trends in globalization and Bill Bradley will provide insight how to succeed in this new connected world." Crawford added that 4,500 call center managers and technology professionals are expected to attend and that 120 vendors will be there to showcase their products.
Advanstar says other keynote presenters will include Dan Van Doren, president of Vanguard Communications and Brett Shockley, vice president and general manager of the Customer Center Business Unit of Cisco Systems. Bradley is scheduled to speak on Tuesday, January 23rd, at 9 p.m.