John D. Foster, Chairman and CEO of Paladyne said: "Combining ecom's leading edge, web-enabled customer contact support services with Paladyne's advanced data integration software positions the new entity to provide unique customer benefit in the rapidly growing electronic Customer Relationship Management market. We have a proven business model, domain expertise in eCRM and a strong, experienced team to deliver customer and shareholder value."
Paladyne says Foster will remain as Chairman and CEO of the combined entity, while Terrence J. Leifheit, current ecom CEO will become President and COO of Paladyne.
Leifheit commented: "With our solid customer base and proven ability to deliver quality solutions, adding Paladyne's proprietary Datagration software to the mix moves us beyond being a pure service company. We will, for example, utilize our software to help our clients link disparate data sources to create a "single view" of their customers. This also allows us to enhance our contact support service through higher incidence of one contact problem resolution or improved sales effectiveness, thus directly and positively impacting our client's bottom line."
The company says all financing contingencies have been removed and the merger is expected to close when remaining details are concluded in the first quarter of 2001.