Zelerate, Jabber.com Team On CRM Solutions With Instant Messaging, E-Commerce

by eCRMGuide.com Staff

The companies say they have entered into a comprehensive strategic marketing and referral agreement.

SAN MATEO, CA & DENVER, CO--Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider of commercial Jabber software and services and a subsidiary of Webb Interactive Services, Inc., have announced they have entered into a comprehensive strategic marketing and referral agreement.

Under the terms of the agreement, Zelerate will promote Jabber's open-source technologies along with Jabber.com's commercial solutions and professional services for instant messaging to Zelerate customers as a solution for real-time customer relationship management (CRM) and other immediate communications needs. For its part, Jabber will offer its customers the e-commerce software and professional services of Zelerate. While financial arrangements were not disclosed, both companies say they will embark on joint promotion, market development and customer referral activities immediately.

"Businesses running Zelerate software depend upon us to offer an array of options that best reach target audiences," said Bonnie Crater, president and CEO of Zelerate, Inc. "Our arrangement with Jabber will provide a full set of communications tools that can enrich the offerings of our customers."

"We're pleased that Zelerate has selected Jabber as the foundation for solutions that integrate e-commerce and instant messaging. We believe that partnerships such as this with world-class enterprise software vendors will accelerate the adoption of Jabber within the enterprise markets and help drive growth and demand for our commercial products and services," said Andre Durand, founder of Jabber.com. "Our relationship with Zelerate will help us identify new markets where instant messaging can play a critical role in customer retention."

Zelerate and Jabber say their offerings are designed to work with major operating systems.

  This article was originally published on Tuesday Jan 9th 2001
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