Outpost.com provides over 170,000 consumer technology and related products to over 1 million global customers. Their extensive inventory includes computers and accessories, software, consumer electronics, cameras and other high-end consumer products.
Outpost's success can largely be attributed to a progressive fulfillment and delivery system and the addition of iCommunicate's customer service suite will be expected to enhance an already successful operation.
"We pride ourselves on offering outstanding 24x7 customer service and sales," said Outpost CTO Raymond Karrenbauer. "After extensive review and thorough testing, we found iCommunicate's solid technology to be the perfect complement for our customer service center."
iCommunicate's online customer service suite, iCommunicate.NET, enables businesses to offer intelligent and responsive customer care, without the complications of hardware, software or technical expertise to support its use. The sophisticated knowledge base captures service requests, phone conversations, e-mail and online chat to give businesses a comprehensive and practical description of every customer relationship.
"Outpost.com's steady global leadership in high-end consumer technology product sales is built on excellent service, support and delivery. We're proud that iCommunicate was selected to support that reputation, around the clock," said iCommunicate CEO Louis Ravenet.
Established in 1995, Outpost.com (Cyberian Outpost, Inc.), has been the recipient of numerous awards including the "Circle of Excellence" award for Holiday 2000 and the 1999, 2000 and 2001 #1 PowerRanking for Computing by Forrester Research. Additionally, Outpost.com's 24/7 Customer Service Center and free overnight delivery service for in stock products priced over $100 is unrivaled in the industry.
Headquartered in Alexandria, Virginia, iCommunicate brings complete Web-based customer service technology, delivered as an online subscription. The sophisticated eCRM suite offers a comprehensive and practical description of every customer relationship while easily integrating with existing