San Jose, Calif.-based Aspect Communications Corporation has globally released the Aspect® Customer Self-Service (CSS) Feature Pack for the Aspect Contact Server and the company has also made an upgrade to Aspect Call Center software to version 8.0.2.
The Aspect Contact Server is at the core of Aspect's technology, integrating the front-end, e-commerce and contact center resources into one central system. Additionally, the Aspect Contact Server manages information, connects customers to enterprise resources instantly and appropriately, and turns customer contacts into relationships, opportunities, and loyalty.
The Aspect CSS Feature Pack enables greater exchange of detailed call information with other Aspect Contact Server applications and can invoke third-party applications to perform a variety of transaction-related tasks such as credit card verification and order tracking. The CSS Feature Pack will be available at no cost to current Aspect CSS version 4.5 customers.
Version 8.0.2 of the Aspect Call Center improves the customer feedback features for queuing, routing and networking contact center transactions. The software supports the National ISDN-2 circuit provider, thus extending protocol options. Additionally, the Remote Diagnostic Agent capability offers Remote Performance Notification for collecting and distributing information according to automated specifications.
Aspect supplies customer relationship portals and contact servers across wired and wireless communication channels and has deployed over 7,600 CRM implementations worldwide.