Strong revenue growth was registered by Oracle's E-Business Suite and Internet Platform software. This software allows companies to put customer interactions, internal operations and supply chains online.
Oracle's customer relationship management (CRM) applications are part of the E-Business Suite. They link all customer interaction processes (including campaign management, sales force automation and service) across the Web, email, call center and field channels. Customers purchasing the Oracle CRM applications include Chapter 2 e-Services, Inc., Direct Focus Marketing Communications, Inc. (Canada), Finisar Corporation, Foundry Networks, Hencie Consulting Services, Inc., The Hewlett-Packard Company, Jenzabar, Onsite RX, Simplex, StorageProvider, SymmetriCom, Inc., Synaxia Networks, Traq-Wireless and Xeta Technologies.
HP, the provider of computer and imaging solutions and services, has had success with Oracle Sales Online and is now extending its use of the customer relationship management applications of the E-Business Suite. "Oracle Sales Online is helping us achieve greater efficiencies in our sales management process," said Philip May, General Manager of the Oracle Business Unit at HP. "The initial implementation has given us a consolidated view of customer interactions across the company and helped to improve contact management."