According to Altitude, the agreement focuses on Altitude's uCI 2000 and ClearCube's C3 platforms. They say Altitude uCI 2000 is the first fully integrated eCRM solution to provide a comprehensive view of all interactions across multiple touchpoints including telephony, e-mail, Web and Wireless Application Protocol. ClearCube's next generation C3 architecture provides companies with the ability to lower operation costs while increasing the security and manageability of their computing assets, all while enjoying the high performance level of a standard PC.
"Both technologies simplify and strengthen a specific function -- there's great symmetry in this relationship," said Steve Holmes, Altitude Software general manager of North America. "Altitude provides the entire call center with an opportunity to maximize customer relationships. ClearCube allows IT staff to effectively manage entire PC environments. Together, we bridge the front and back end, enabling an enterprise to quickly respond to customers and market changes and seize competitive advantage."
"We offer two distinct but extremely complementary technologies," said Mike Frost, president and chief executive officer of ClearCube. "The resulting solutions will offer hardware that ensures unmatched management of desktops, supporting a CRM software platform allowing for unequalled customer service and relationship management. Together, Altitude and ClearCube are bringing a true end-to-end solution for establishing, running and managing a vast call center."