Social CRM, social media monitoring and collaboration

Companies must design apps with mobile functionality in mind or risk losing customers, …

As the importance of social customer service grows, so do the number of solutions …

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a …

Trinity Ventures leads a Series C round of funding for the social analytics company.

The business software maker provides a closer look at technology that the company …

A study finds workers on average spend 13 hours a week on email. Collaborative software …

The goal for SAP Jam enterprise social networking software is not just to boost …

Collaborate.com's mobile app can be used with the iPhone, on the Web and with devices …

In the Nexus of Forces, information is the context for delivering social and mobile …

Microsoft's update of Dynamics CRM is designed to help companies better serve empowered …

The latest version of Joomla's content management software includes version control, …

Jive's latest update of its social platform includes a revamped directory, enhanced …

Buying social software can be confusing. Read what real users are saying about Chatter, …

Startup bets IT buyers will flock to its crowdsourced recommendation and ratings site …

Experts say large CRM companies will continue to acquire or integrate social CRM …